In these Terms of Service, the following words and phrases have the meaning assigned to them below:
| Term | Meaning |
|---|---|
| "Remunera" | The HR and payroll software-as-a-service platform operated by Syntera Labs (Pty) Ltd, accessible at app.remunera.co.za |
| "Syntera Labs" / "we" / "us" | Syntera Labs (Pty) Ltd (Registration No. 2026/348010/07 · SARS Tax No. 9628009228), the developer and operator of Remunera, a company incorporated under the laws of the Republic of South Africa |
| "Customer" / "you" | The employer, company, or business entity that has registered for and uses the Remunera platform |
| "Employee Data" | All personal information relating to the Customer's employees that is entered into or processed through the Remunera platform |
| "Payroll Run" | A single payroll processing cycle executed through the platform for a specified pay period |
| "Statutory Obligations" | Obligations imposed by the Income Tax Act 58 of 1962, the Unemployment Insurance Act 63 of 2001, the Skills Development Levies Act 9 of 1999, the Basic Conditions of Employment Act 75 of 1997, and any other applicable South African legislation |
| "POPIA" | The Protection of Personal Information Act 4 of 2013, as amended |
| "SARS" | The South African Revenue Service |
| "Subscription Fee" | The monthly or annual fee payable by the Customer to access the Remunera platform |
| "Effective Date" | The date on which the Customer completes registration on the Remunera platform and accepts these Terms |
By registering for, accessing, or using the Remunera platform, you confirm that:
If you do not agree to these Terms, you must not use the Remunera platform. These Terms constitute a legally binding agreement between you and Syntera Labs.
Subject to your compliance with these Terms and payment of the applicable Subscription Fees, Syntera Labs grants you a non-exclusive, non-transferable, revocable, limited license to access and use the Remunera platform solely for your internal HR and payroll administration purposes during the subscription period.
You must not, and must not permit any third party to:
Any breach of these restrictions immediately and automatically terminates the license granted under this clause without notice.
The accuracy of all payroll outputs, statutory submissions, and payslips generated by Remunera is entirely dependent on the accuracy and completeness of the information you provide. This clause defines where liability lies when errors occur.
The Customer is solely and entirely responsible for the accuracy, completeness, and timeliness of all information entered into the Remunera platform, including but not limited to:
Syntera Labs will not independently verify, audit, or correct any information submitted by the Customer. We are entitled to rely on all information provided by the Customer without question. The platform processes payroll calculations based solely on the inputs provided.
Any and all consequences arising from inaccurate, incomplete, or untimely data submitted by the Customer — including but not limited to SARS penalties, interest charges, UIF shortfalls, underpayment or overpayment of employees, wage disputes, and Department of Labour penalties — are the Customer's sole and exclusive liability. Syntera Labs will not be liable for any such consequences, and the Customer expressly waives any claim against Syntera Labs arising therefrom.
The Customer must promptly notify Syntera Labs (within 5 business days) upon receiving any notice from SARS, the Department of Employment and Labour, or any other regulatory body that relates to or could affect payroll processing through the platform. Failure to notify us may result in additional errors for which the Customer bears full liability.
Syntera Labs commits to:
The Customer is solely responsible for ensuring they are registered with SARS for PAYE, UIF, and SDL before processing any payroll through the platform. Remunera cannot and does not register customers with SARS. Syntera Labs bears no liability for penalties arising from the Customer's failure to obtain required registrations before commencing payroll.
Syntera Labs will not be liable for payroll errors that occur during the 14-day window following a gazetted legislative change while we are implementing platform updates, provided that the Customer has been notified of the change and the update timeline.
Where the Customer is a designated employer under the Employment Equity Act (more than 50 employees), the Customer is responsible for verifying that Employment Equity data (race, gender, occupational level classifications) entered into the platform is accurate and compliant with EEA requirements before generating EEA reports. Syntera Labs generates reports based on inputted data only.
The Customer is solely responsible for ensuring that sufficient funds are available in their nominated bank account to cover the total net payroll, PAYE, UIF, and SDL obligations for each Payroll Run. Fund availability is the Customer's responsibility — Remunera is a calculation and reporting platform and does not hold, disburse, or manage Customer funds.
The Customer remains solely responsible for making timely payments to SARS (EMP201 by the 7th of each month), to the Department of Employment and Labour (UIF declarations), and to all employees on the designated pay date. Remunera generates the payment data and calculations — the Customer executes all payments.
Any SARS penalties for late PAYE payment, interest on outstanding amounts, UIF shortfalls, or consequences to employees arising from the Customer's failure to fund payroll adequately and on time are the Customer's sole liability. Syntera Labs bears no responsibility for any such consequences.
Where Remunera generates EMP201 returns, EMP501 reconciliations, or IRP5/IT3(a) certificate files for SARS submission, these are generated as tools to assist the Customer in meeting their SARS obligations. The Customer remains the taxpayer of record and remains solely responsible for the accuracy and timeliness of all submissions to SARS.
Nothing generated by the Remunera platform constitutes legal, tax, accounting, or professional advice. The Customer should consult a registered tax practitioner or chartered accountant for advice on their specific tax position. Remunera is a software tool, not a professional advisory service.
Syntera Labs retains all right, title, and interest in and to the Remunera platform, including all software, algorithms, user interfaces, documentation, product improvements, new features, and any other intellectual property developed by or for Syntera Labs — including improvements developed as a result of Customer feedback or usage data. No ownership rights in the platform or its IP are transferred to the Customer under these Terms.
The Customer retains full ownership of all Customer Data — including Employee Data, payroll records, and any other information entered into the platform. Syntera Labs claims no ownership over Customer Data.
The Customer grants Syntera Labs a limited, non-exclusive, royalty-free license to access and process Customer Data solely for the purpose of providing the Remunera service as described in these Terms. This license does not extend to:
We may use aggregated, anonymised, non-identifiable data derived from the platform for product improvement, benchmarking, and analytics purposes.
Syntera Labs warrants that the Remunera platform will function substantially in accordance with its published documentation during the subscription period, and that we will use commercially reasonable efforts to correct material platform malfunctions reported by the Customer.
To the maximum extent permitted by South African law:
To the maximum extent permitted by applicable South African law, Syntera Labs' total aggregate liability to the Customer for all claims arising under or in connection with these Terms — whether in contract, delict (tort), statute, or otherwise — shall not exceed the total Subscription Fees paid by the Customer in the 12 months immediately preceding the event giving rise to the claim. For payroll-related liability, this cap is reduced to 6 months' Subscription Fees.
In no event will Syntera Labs be liable for any:
These exclusions apply even if Syntera Labs has been advised of the possibility of such damages.
The liability cap in Section 10.1 does not apply to:
This section constitutes the written Operator Agreement required by POPIA Section 21 between Syntera Labs (as Operator) and the Customer (as Responsible Party) in respect of Employee Data processed through the Remunera platform.
By accepting these Terms, the Customer warrants that:
The Remunera platform may only be used for lawful HR and payroll administration purposes. The following uses are strictly prohibited:
Syntera Labs reserves the right to suspend or terminate access immediately upon reasonable suspicion of any Acceptable Use Policy violation, without prior notice and without liability to the Customer.
✓ We may report suspected fraud, ghost employee schemes, or other criminal activity to the South African Police Service, SARS, or any other relevant authority as required by law.
Syntera Labs targets platform availability of 99.5% per calendar month, measured on a rolling basis excluding planned maintenance windows and force majeure events.
We will provide at least 48 hours' advance notice of planned maintenance that may affect platform availability, except in emergency circumstances. We will schedule planned maintenance outside South African business hours (Monday–Friday, 08:00–18:00 SAST) where reasonably possible.
Where platform downtime attributable to Syntera Labs exceeds the 99.5% monthly target, the Customer may claim service credits as follows:
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% – 99.4% | 5% of monthly Subscription Fee |
| 95.0% – 98.9% | 10% of monthly Subscription Fee |
| Below 95.0% | 25% of monthly Subscription Fee |
Service credits are the Customer's sole and exclusive remedy for SLA breaches and do not entitle the Customer to terminate for cause. Credits must be claimed within 30 days of the affected month.
If a Payroll Run fails due to a proven platform fault, Syntera Labs commits to restoring processing capability within 4 business hours and will cooperate with the Customer to minimise the impact on payment dates.
Subscription Fees are as published on the Remunera website or as agreed in a separate order form. Fees are billed in South African Rand (ZAR) and are exclusive of VAT. VAT will be added at the prevailing rate where applicable.
Monthly subscriptions are billed in advance at the start of each monthly period. Annual subscriptions are billed annually in advance.
Syntera Labs may adjust Subscription Fees with 30 days' written notice by email to the Customer's registered email address. Continued use of the platform after the notice period constitutes acceptance of the new fees. If the Customer objects to a price increase, they may terminate their subscription per Section 16 before the new fees take effect.
Annual subscriptions automatically renew at the end of each annual period unless the Customer provides written cancellation notice at least 30 days before the renewal date. Monthly subscriptions renew each month unless cancelled.
Subscription Fees paid in advance are non-refundable upon early termination by the Customer, except at Syntera Labs' sole discretion. If Syntera Labs terminates the agreement for reasons other than the Customer's breach, a pro-rata refund of prepaid fees will be issued.
Either party may terminate this agreement for any reason by providing 30 days' written notice by email to the other party.
Either party may terminate immediately if the other party commits a material breach of these Terms and fails to remedy the breach within 30 days of receiving written notice specifying the breach.
Syntera Labs may terminate the Customer's access immediately and without notice in any of the following circumstances:
The following clauses survive termination: Section 4 (Data Accuracy), Section 8 (Intellectual Property), Section 10 (Limitation of Liability), Section 11 (Indemnification), Section 12 (POPIA Operator Agreement — post-termination obligations), Section 17 (Post-Termination Data), and Section 19 (Governing Law).
Upon termination or expiry of the subscription, the following applies:
✓ We strongly recommend exporting your payroll records, payslips, and employee data before your subscription ends. Contact info@synteralabs.co.za if you need assistance with data export.
Force majeure is not implied in South African contract law and must be expressly agreed. Accordingly, neither party shall be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by a Force Majeure Event.
A Force Majeure Event means any event beyond the reasonable control of the affected party, including but not limited to:
Given South Africa's electricity supply challenges, Syntera Labs maintains backup infrastructure to mitigate the impact of load-shedding. However, extended load-shedding at Stage 6 or above that causes sustained platform downtime constitutes a Force Majeure Event under these Terms.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 (to the extent applicable).
The parties consent to the exclusive jurisdiction of the Gauteng High Court, Johannesburg Division, for the resolution of any dispute arising out of or in connection with these Terms.
Before commencing any legal proceedings, the parties agree to follow this escalation process:
Nothing in this clause prevents either party from seeking urgent interdictory relief from a court of competent jurisdiction.
Syntera Labs may modify these Terms from time to time. The following rules apply:
If the Customer objects to any material change, they may terminate their subscription before the effective date of the change without penalty, and Syntera Labs will refund a pro-rata portion of any prepaid Subscription Fees.
These Terms, together with the Privacy Policy, the POPIA Operator Agreement (Section 12), and any order form or subscription agreement, constitute the entire agreement between the parties regarding the Remunera platform and supersede all prior negotiations, representations, and agreements.
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable. The remaining provisions will continue in full force and effect.
Failure by either party to enforce any provision of these Terms does not constitute a waiver of the right to enforce that or any other provision in the future.
The Customer may not assign, transfer, or delegate any rights or obligations under these Terms without Syntera Labs' prior written consent. Syntera Labs may assign these Terms (including all rights and obligations) in connection with a merger, acquisition, or sale of substantially all its assets, with 30 days' written notice to the Customer.
All notices under these Terms must be in writing and delivered by email to the registered email addresses of each party. Notices are deemed received upon delivery confirmation or within 24 hours of sending if no delivery failure notification is received.
The parties are independent contractors. Nothing in these Terms creates a partnership, employment relationship, or agency between Syntera Labs and the Customer.
Where the Customer is a natural person or a small juristic person as defined in the Consumer Protection Act 68 of 2008, statutory rights under the CPA apply to the extent required by law. Fixed-term subscription agreements permit cancellation on 20 business days' written notice subject to a reasonable cancellation penalty as contemplated by CPA Section 14.
For all queries regarding these Terms of Service:
| Contact Type | Details |
|---|---|
| General Support | info@synteralabs.co.za |
| Legal / Compliance | info@synteralabs.co.za |
| Privacy / POPIA | info@synteralabs.co.za |
| Website | remunera.co.za |
| CIPC Registration No. | 2026/348010/07 |
| SARS Tax No. | 9628009228 |
These Terms of Service have been prepared to comply with the laws of the Republic of South Africa, including POPIA, the BCEA, the Income Tax Act, the Electronic Communications and Transactions Act, and the Consumer Protection Act. These Terms do not constitute legal advice. Syntera Labs recommends that Customers consult a qualified South African attorney if they require legal advice regarding these Terms or their obligations under applicable law.